Member Success is one of the most valuable concepts among associations and member-based organizations and it is constantly evolving.
The more that Members have contact with the ideas and concepts underlying Member Success, the more learning occurs and the more those things evolve.
This real-time feedback loop of process development –> member contact –> learning –> iteration is powerful at the opportune level and feeds into the concept to cause a constant reimagining of what Member Success is at the conceptual level.
Member Success Consultant
What Motivates Me – “Every day I strive to use the skills and talents I’ve developed and cultivated to Empower my clients to be the best they can be – at Work or Play – and help them reach their Desired Outcome.”
In 2017, Andrew developed his consulting firm Association Project Management LLC to continue his work in Membership Success after 8 years with IIAG – Independent Insurance Agents of Georgia, where he served as the organization’s Member Services Coordinator.
Memberships Matter grew out of APM, and even though his continuing work struggled in the looming shadow of the Coronavirus Pandemic that gripped the United States, strangled business growth, and crippled the Association Industry, he continued to work, study, and share his valuable knowledge for Member Success. He assembled his Member Recruitment and Retention, and Member Success and Concierge Onboarding programs and successfully launched a Facebook Live workshop in 2020 to promote his consulting work. In 2024, he began drafting his book Memberships Matter! – Leading Your Association in Growth, Retention and Success which will be published on Kindle in 2025.
